eISSN: 3087-4041 editor@aimjournals.com
All Journals
Submit your article

The Pinnacle Research Journal of Scientific and Management Sciences

Open Access Peer Review International
Open Access

Managing Personnel Resistance to Change in The Context of Global Enterprise Digitalization

DOI https://doi.org/10.55640/tprjsms-v03i04-01
PDF
Kasyapp Ivaaturi 1 ,
4 VP of Enterprise Applications London, UK.

Abstract

The article is dedicated to managing personnel resistance to change in the context of global enterprise digitalization. The relevance of the study is determined by persistently high failure rates of digital transformation initiatives and the growing psychosocial costs accompanying large-scale technological shifts. The novelty lies in integrating resistance management, employee well-being, and dynamic capability perspectives into a unified structural model. The work describes the multidimensional nature of resistance, examining individual, organizational, and technological determinants. Special attention is paid to mediation mechanisms that convert resistance into adaptive engagement. The article sets the goal of developing a systemic framework for reducing resistance while stabilizing employee well-being. To achieve this goal, analytical synthesis, comparative analysis, and structural modeling are applied. Contemporary research on digital transformation, participation, technostress, resilience, and change management has been examined. The conclusion outlines structural conditions under which resistance becomes a diagnostic resource rather than an obstacle. The article will be useful for executives, transformation leaders, and researchers studying organizational adaptation in digitally intensive environments.

Keywords

digital transformation, personnel resistance, change management, employee well-being, technostress, dynamic capabilities, organizational resilience, participation, digital governance, enterprise digitalization

References

📄 Al-Moaid, N. A. A., & Almarhdi, S. G. (2024). Developing dynamic capabilities for successful digital transformation projects: The mediating role of change management. Journal of Innovation and Entrepreneurship, 13, 85. https://doi.org/10.1186/s13731-024-00446-9
📄 Baurai, S., Sekhar, C., Kumar, D., & Raj, A. (2025). Digitalization and employee well-being: A fuzzy-TISM approach of remote work stressors. Journal of Management & Organization, 31(6), 3004–3028. https://doi.org/10.1017/jmo.2025.10059
📄 Cheng, Z. M., Bonetti, F., de Regt, A., Ribeiro, J. L., & Plangger, K. (2024). Principles of responsible digital implementation: Developing operational business resilience to reduce resistance to digital innovations. Organizational Dynamics, 53(2), Article 101043. https://doi.org/10.1016/j.orgdyn.2024.101043
📄 Cieslak, V., & Valor, C. (2025). Moving beyond conventional resistance and resistors: An integrative review of employee resistance to digital transformation. Cogent Business & Management, 12(1). https://doi.org/10.1080/23311975.2024.2442550
📄 Mutambik, I., & Almuqrin, A. (2024). Employee acceptance of digital transformation: A study in a smart city context. Sustainability, 16(4), 1398. https://doi.org/10.3390/su16041398
📄 Peschl, A., & Schüth, N. J. (2022). Facing digital transformation with resilience – Operational measures to strengthen the openness towards change. Procedia Computer Science, 200, 1237–1243. https://doi.org/10.1016/j.procs.2022.01.324
📄 Scholkmann, A. B. (2021). Resistance to (digital) change. In D. Ifenthaler, S. Hofhues, M. Egloffstein, & C. Helbig (Eds.), Digital transformation of learning organizations (Chap. 13). Springer. https://doi.org/10.1007/978-3-030-55878-9_13
📄 Slassi-Sennou, S., & Elmouhib, S. (2025). Managing financial and operational risks through digital transformation: The mediating influence of information and communication technologies’ adoption and resistance to change. Journal of Risk and Financial Management, 18(3), 128. https://doi.org/10.3390/jrfm18030128
📄 Ullrich, A., Reißig, M., Niehoff, S., & Beier, G. (2023). Employee involvement and participation in digital transformation: A combined analysis of literature and practitioners' expertise. Journal of Organizational Change Management, 36(8), 29–48. https://doi.org/10.1108/JOCM-10-2022-0302
📄 Valtonen, A., & Holopainen, M. (2025). Mitigating employee resistance and achieving well-being in digital transformation. Information Technology & People, 38(8), 42–72. https://doi.org/10.1108/ITP-05-2024-0701*

Most read articles by the same author(s)

1 2 > >> 

Similar Articles

11-19 of 19

You may also start an advanced similarity search for this article.