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Enhancing User Satisfaction and Performance: Exploring Factors Influencing Accounting Information Systems in Small and Medium Enterprises
4
Lecturer, Department of Accountancy and Finance, Faculty of Management and Commerce, South Eastern University of Sri Lanka. Sri Lanka
Abstract
This research delves into the realm of Accounting Information Systems (AIS) in Small and Medium Enterprises (SMEs), aiming to shed light on the factors that influence user satisfaction and individual performance within these organizations. Utilizing a comprehensive approach that includes surveys, interviews, and data analysis, this study investigates the intricate interplay between AIS effectiveness, user experience, and individual productivity. The findings underscore the significance of factors such as system usability, information accuracy, training, and organizational support in shaping user satisfaction and enhancing individual performance. SMEs can leverage these insights to optimize their AIS implementations, fostering an environment that promotes user satisfaction and ultimately improves organizational performance.
Keywords
Accounting Information Systems (AIS),
User Satisfaction,
Individual Performance,
Small and Medium Enterprises (SMEs)
References
Hair, J.F., Anderson, R.E., Tatham, R.L., and Black, W.C. Multivariate Data Analysis (5th ed.). New Jersey: Prentice-Hall, 1998.
Cooray,M.N.R.(2003) Walk Through Cleaner Prodcution Assesment in SME’s-A case study from Sri Lanka, Small to Medium Enterprise Developers,
Gamage,A.S,(2003) smalland medium enterprise development in Sri Lanka : A review , http://wwwbiz..meijo-u-ac.jp/SEBM/ronso/no3_4/aruna.pdf.
European Union (2003) Communication from The Commission: Sample Statement on the Information Relating to the status of an Enterprise as a SME.
Ponnamperuma, E.N.(2000) SMEs in competitive market , Tokyo
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