Dynamic Operator Allocation for Conversational AI Voice-Calling Systems
Abstract
The article examines the dynamic allocation of outbound call launches in conversational AI voice-calling systems, where voice bots qualify customers before transferring them to human operators. The study aims to reduce customer hold time and operator idleness by replacing fixed-concurrency settings with a receding-horizon integer-programming controller. The relevance of the work stems from the growing use of AI voice agents in outbound contact centers, where stochastic answer behavior, delayed transfers, and scarce operator capacity create a control problem that static dialing rules cannot resolve. The novelty lies in modeling the bot-induced transfer delay as an empirical lag convolution and embedding this representation within a closed-loop optimization framework, validated through discrete-event simulation calibrated against production logs. The main results show that the proposed controller captures most of the throughput from aggressive dialing while reducing abandonment and hold times, and it unlocks unused operator capacity at higher staffing levels. The article will be useful to researchers, contact center engineers, operations managers, and developers of AI voice-calling platforms.
Keywords
References
Similar Articles
- Dr. Leila K. Moreno, Integrated Real-Time Fraud Detection and Response: A Streaming Analytics Framework for Financial Transaction Security , International Journal of Advanced Artificial Intelligence Research: Vol. 2 No. 11 (2025): Volume 02 Issue 11
- Marcus T. Feldman, RECONSTRUCTING TRUST IN RFID INFRASTRUCTURES: A COMPREHENSIVE ANALYSIS OF SECURITY, PRIVACY, AND AUTHENTICATION IN CONTEMPORARY RADIO FREQUENCY IDENTIFICATION SYSTEMS , International Journal of Advanced Artificial Intelligence Research: Vol. 3 No. 02 (2026): Volume 03 Issue 02
- Michael Andersson, Optimizing Continuous Schema Evolution and Zero-Downtime Microservices in Enterprise Data Architectures , International Journal of Advanced Artificial Intelligence Research: Vol. 3 No. 01 (2026): Volume 03 Issue 01
- Dr. Eleni Markou, Narrative Intelligence In The Age Of Generative Ai: Integrating Computational Storytelling, Transformer Architectures, Ethical Governance, And Consumer Impact , International Journal of Advanced Artificial Intelligence Research: Vol. 3 No. 03 (2026): Volume 03 Issue 03
- Dr. Lucas M. Hoffmann, Dr. Aya El-Masry, ALIGNING EXPLAINABLE AI WITH USER NEEDS: A PROPOSAL FOR A PREFERENCE-AWARE EXPLANATION FUNCTION , International Journal of Advanced Artificial Intelligence Research: Vol. 1 No. 01 (2024): Volume 01 Issue 01
- Dr. Alessia Romano, Prof. Marco Bianchi, DEVELOPING AI ASSISTANCE FOR INCLUSIVE COMMUNICATION IN ITALIAN FORMAL WRITING , International Journal of Advanced Artificial Intelligence Research: Vol. 1 No. 01 (2024): Volume 01 Issue 01
- Mohammed Arbaaz Shareef , Data Architecture Maturity as A Predictor of Enterprise AI Success in Regulated Industries , International Journal of Advanced Artificial Intelligence Research: Vol. 3 No. 04 (2026): Volume 03 Issue 04
- Dr. Jakob Schneider, ALGORITHMIC INEQUITY IN JUSTICE: UNPACKING THE SOCIETAL IMPACT OF AI IN JUDICIAL DECISION-MAKING , International Journal of Advanced Artificial Intelligence Research: Vol. 2 No. 01 (2025): Volume 02 Issue 01
- Dr. Ayesha Siddiqui, ENHANCED IDENTIFICATION OF EQUATORIAL PLASMA BUBBLES IN AIRGLOW IMAGERY VIA 2D PRINCIPAL COMPONENT ANALYSIS AND INTERPRETABLE AI , International Journal of Advanced Artificial Intelligence Research: Vol. 2 No. 02 (2025): Volume 02 Issue 02
- Prof. Michael T. Edwards, ENHANCING AI-CYBERSECURITY EDUCATION: DEVELOPMENT OF AN AI-BASED CYBERHARASSMENT DETECTION LABORATORY EXERCISE , International Journal of Advanced Artificial Intelligence Research: Vol. 2 No. 02 (2025): Volume 02 Issue 02
You may also start an advanced similarity search for this article.