Open Access
Improving Accessibility of Government Services Through API-Driven Digital Platforms: A Cloud-Native Approach
4
State of Washington DSHS, WA, USA
Abstract
Governments throughout the globe are implementing digital transformation efforts to enhance public service delivery, operational efficiency and citizen participation. However, many government systems still struggle with issues like outdated infrastructure, limited interoperability and inconsistent accessibility. We use API-driven digital platforms and cloud-native architectures to make government services more accessible and easier to integrate. The research adopts a qualitative approach, analyzing secondary data sources, including academic literature, government reports, policy documents, industry publications and international case studies from countries such as Estonia, Singapore, the United Kingdom, Australia and the United States. The results indicate that APIs considerably increase interoperability, real-time data sharing and citizen-centric service delivery, while cloud-native solutions enable scalability, flexibility, resilience and operational efficiency. Key implementation problems such as cybersecurity threats, privacy issues, governance complexity and regulatory compliance requirements are also identified in the report. The study adds to the emerging knowledge on digital government transformation by illustrating how API-first and cloud-native ecosystems enable accessible, inclusive and sustainable public-sector innovation. Practical implications The report provides implications for governments to embrace common API standards, improve cybersecurity governance, and focus on accessibility and interoperability in digital transformation plans.
Keywords
Digital government,
API-driven architecture,
cloud-native computing,
e-government,
public service accessibility,
digital transformation,
government APIs,
citizen-centric services,
microservices,
cloud computing
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